Refund Policy

Refund Policy

In case of cancellation of the Confirmed Appointment by us or we could not confirm the appointment with you in time before the date of the intended appointment.

Due to any reasons, you may choose from one of the two options below:

-you may reschedule the appointment; or

-you may claim for a refund of the payment made in relation to the appointment.

Under the following certain circumstances, you may be able to cancel a scheduled appointment on our Website and be eligible for a refund of your payment:

Group Test

-  If you cancel your appointment within 7 days of your initial order and none of the redeem codes have been used for payment, we will refund 100% of your payment;

-  If you cancel your appointment after 7 days of your initial order and none of the redeem codes have been used for payment, we will refund 50% of your payment.

*Please note that we cannot process your refund application if any of the redeem codes have been used for payment.

Single Test

- If the medical practitioner/healthcare professional declines your appointment for any reason and no blood sampling has been performed, we will refund 100% of your payment;

- If you cancel your appointment or order within 7 days of your initial order, and it has 6 or more working days before the appointment date and no blood sampling has been performed, we will refund 100% of your payment;

- If you cancel your appointment or order after 7 days of your initial order, but there are 6 or more working days before the appointment date and no blood sampling has been performed, we will refund 50% of your payment;

- If you cancel your appointment 3 to 5 working days before the appointment date and no blood sampling has been performed, we will refund 30% of your payment.

Annual Test

- If the medical practitioner/healthcare professional declines your appointment for any reason and no blood sampling has been performed, we will refund 100% of your payment;

- If you cancel your appointment or order within 7 days of your initial order, and it has 6 or more working days before the appointment date and no blood sampling has been performed, we will refund 100% of your payment;

- If you cancel your appointment or order after 7 days of your initial order, but there are 6 or more working days before the appointment date and no blood sampling has been performed, we will refund 50% of your payment sum;

- If you cancel your appointment 3 to 5 working days before the appointment date and no blood sampling has been performed, we will refund 30% of the cost for current test (Cost of each test will be calculated based on average payment sum) and 50% of the remaining payment sum.